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QUESTION 1
Which licenses or agreement types provide downgrade rights? (Choose all that apply.)
A. all Select License agreements
B. all OEM licenses
C. all Full Package Product
D. all Open License agreements
E. any agreement that includes Software Assurance
Answer: A,D,E
QUESTION 2
You are a licensing specialist.
Your customer has 500 desktops. The desktops need to be replaced. The customer wants
to standardize the desktops to run Microsoft Windows XP Professional and Microsoft
Office Professional 2003. The customer does not want to activate any of the 500
desktops.
You need to recommend the most appropriate licensing solution.
What should you recommend?
A. Acquire licenses and Software Assurance through a volume licensing agreement.
B. Acquire licenses through an Original Equipment Manufacturer (OEM). Add Software
Assurance.
C. Acquire licenses and Software Assurance through a retail channel.
Answer: B
QUESTION 3
What are the characteristics of a qualified desktop?
A. Any personal computers and similar devices used to do work for the company and
capable of running enterprise products. Included are home computers and mobile devices.
Not included are computers running as a server only, computers running line-of-business
software only, and systems running an embedded operating system.
B. Any personal computers and similar devices used to do work for the company and
capable of running enterprise products.Not included are computers running as a server
only, computers running line-of-business software only, and systems running an
embedded operating system.
C. Any personal computers and similar devices used to do work for the company and
capable of running enterprise products. Included are computers running as a server only,
computers running line-of-business software, and systems running an embedded
operating system.The devices must be purchased by the company during the term of its
licensing agreement.
D. Any personal computers and similar devices used to do work for the company and
capable of running enterprise products.Included are computers running as a server only,

computers running line-of-business software, and systems running an embedded
operating system. The devices must have a Microsoft Windows operating system.
Answer: B
QUESTION 4
You are a licensing specialist.
Your customer has an Open Business agreement with Software Assurance. The
agreement expires today. The chief information officer (CIO) has not yet decided if he
wants to renew Software Assurance.
You need to identify how much time the CIO has to renew Software Assurance.
Which length of time should you identify?
A. 30 days
B. 60 days
C. 90 days
D. 120 days
Answer: C
QUESTION 5
You are a licensing specialist.
You have a new customer who purchased Microsoft Windows XP Professional through
Original Equipment Manufacturer (OEM) channels.
The customer needs to create a standardized desktop image of Windows XP Professional
for all company desktops. The customer needs to deploy the new image without
activating the product.
What should the customer do?
A. Use volume license media and a volume license product key to create the standardized
image.
B. Use retail media or OEM media and a volume license product key to create the
standardized image.
C. Use volume license media and a retail product key or an OEM product key to create
the standardized image.
D. Use retail media or OEM media and a retail product key or an OEM product key to
create the standardized image.
Answer: A
QUESTION 6
You are a licensing specialist. You have a customer in England who is interested in
Software Assurance.
You need to identify the cost per year of Software Assurance for Systems, Applications,
and Servers licenses for your customer.
Which cost should you identify?

A. 29 percent of the Systems license price, 29 percent of the Applications license price,
and 25 percent of the Servers license price
B. 25 percent of the Systems license price, 29 percent of the Applications license price,
and 29 percent of the Servers license price
C. 29 percent of the Systems license price, 25 percent of the Applications license price,
and 25 percent of the Servers license price
D. 25 percent of the Systems license price, 29 percent of the Applications license price,
and 25 percent of the Servers license price
Answer: A
QUESTION 7
You are a licensing specialist.
Today your customer acquired 20 new desktops that have Microsoft Windows XP
Professional preinstalled.
The customer wants to enroll these licenses in Software Assurance.
How much time does the customer have to enroll these licenses in Software Assurance?
A. 30 days
B. 60 days
C. 90 days
D. 120 days
Answer: C
Topic 2, Scenario, Margies Travel
You are a licensing specialist. Your customer is Margies Travel.
Company Background
Margies Travel first opened more than 30 years ago with two employees, two telephone
lines, and two typewriters. In addition to the two full-time employees, the company
currently has 12 part-time employees, who share desktops.
Recently Margies Travel began advertising its services on the Internet. The positive
response to the companys seasonal travel specials caught the company by surprise.
Network Description
Margies Travel has one server and eight desktops. The server runs Microsoft Windows
2000 Server and Microsoft Access 97. The desktops run a third-party travel software
program and Microsoft Office 97.
The anticipated software refresh cycle is 5 years.
Current Licensing Solution
The owner of the company did not budget for new hardware and software acquisitions,
and he is having difficulty managing software acquisition.
Business Goals
In order to keep up with sales growth, the company will need to upgrade the existing
server to Windows Server 2003 and Access 2003 and all desktops to Office 2003
Professional. The owner will also need to hire at least two additional full-time

employees, who will require their own desktops.
Topic 2, MargiesTravel (3 Questions)
QUESTION 8
You need to recommend the most cost-effective licensing for Windows Server 2003.
Which two options are the most cost effective? (Choose two.)
A. Windows Server 2003 license with User client access licenses (CALs)
B. Windows Server 2003 license with Device client access licenses (CALs)
C. Windows Server 2003 license with External Connector
D. Windows Server 2003 licensed in Per Server mode
Answer: B,D
QUESTION 9
You need to recommend the most appropriate licensing solution.
What should you recommend?
A. Open Business
B. Open Volume
C. Select License
D. Enterprise Subscription
Answer: A
QUESTION 10
You need to advise Margies Travel to change its current licensing acquisition process.
Which two factors are causing the need for change? (Choose two.)
A. budget considerations
B. recent growth in sales
C. the need to hire two additional full-time employees
D. the need to offer seasonal travel specials
E. licensing management concerns
Answer: A,E
Topic 3, Scenario, Graphic Design Institute Company
You are a licensing specialist. Your customer is Graphic Design Institute, a company that
provides graphic design services for small businesses.
Company Background
Graphic Design Institute has 60 employees. The company expects the number of
employees to increase by 10 percent each year for the next five years.
The company has the following departments:
Sales
Design

Human resources (HR)
Accounting
Hardware and software have been added as needed by employees with no oversight or
control. The company recently hired an IT manager and asked her to evaluate the current
environment and to propose a plan to support the companys expected growth.
Network Description
The company has three servers. Each runs Microsoft Windows NT Server 4.0, and one
also runs Microsoft Exchange Server.
The company has 60 desktops, of which the following groups have software
configurations as described in the following table.
Current Licensing Solution
The purchase records for the current software are incomplete. The IT manager has no
way to prove ownership of the Office software that is currently being used.
Business Goals
The president of the company wants to control IT costs. However, he also wants to stay
current with the latest software versions.
The IT manager does not have staff, so she needs to leverage all the resources she can.
The IT manager has the following goals:
Replace the three existing servers with a single server running Microsoft Small Business
Server 2003.
Replace the 21 desktops in group Y.
Standardize the remaining desktops, except those in group Z, to Windows XP
Professional and Office 2003 Professional.
Topic 3, Graphic Design Institute Company (6 Questions)
QUESTION 11
You need to recommend a licensing solution.
What additional information do you need?
A. whether there are remote or mobile users
B. which version of Exchange Server is currently used
C. whether Microsoft Outlook licenses are being used for e-mail
D. which type of third-party line-of-business software is being used
Answer: A

QUESTION 12
The IT manager purchases 21 replacement desktops with OEM Windows XP
Professional and Office 2003 Professional installed.
You need to recommend the most appropriate licensing solution for all the desktops.
What should you recommend?
A. Acquire licenses and Software Assurance for the Windows XP Professional upgrade
and Office 2003 Professional for the 35 desktops in groups W and X. Acquire only
Software Assurance for the 21 new desktops.
B. Acquire licenses and Software Assurance for Office 2003 Professional for the 56
desktops in groups W, X, and Y. Acquire only Software Assurance for the Windows XP
Professional upgrade for these 56 desktops.
C. Acquire licenses and Software Assurance for Office 2003 Professional and the
Windows XP Professional upgrade for the 56 desktops in groups W, X, and Y.
D. Acquire only Software Assurance for the 20 desktops in group W, which are currently
licensed for Windows XP Professional. Acquire licenses and Software Assurance for
Windows XP Professional for any remaining desktops. Acquire license and Software
Assurance for Office 2003 Professional for all desktops.
Answer: A
QUESTION 13
You need to recommend a server solution at the end of three years.
What should you recommend?
A. Add another server running the latest version of Small Business Server.
B. Acquire the appropriate Transition Pack and Transition Client Access Licenses
(CALs).
C. Add additional Small Business Server Client Access Licenses (CALs).
D. Acquire new Windows Server and Exchange Server licenses and appropriate client
access licenses (CALs).
Answer: B
QUESTION 14
Which three factors have the greatest influence on the need for change? (Choose three.)
A. hiring an IT manager
B. ease of network administration
C. cost effectiveness
D. improving network security
E. license compliance risk
F. desktop standardization
Answer: C,E,F

QUESTION 15
You need to advise Graphic Design Institute about any change that will impact its overall
licensing solution within the next three years.
What change will have the greatest impact on the companys overall licensing solution?
Exhibit: 70-121B-02.jpg
A. the 10-percent annual increase in the number of employees
B. replacement of the existing servers
C. adding more graphic design services
D. upgrading of the current desktops
Answer: D
QUESTION 16
You need to recommend the most appropriate volume licensing solution.
What should you recommend?
A. Open Business
B. Open Volume
C. Select License
D. Enterprise Agreement
E. Enterprise Subscription Agreement
Answer: A
Topic 4, Scenario, Alecnet .com
You are a licensing specialist. Your customer is Alecnet .com., a large company that has
15,000 employees.
Company Background
Alecnet .com, Inc. has 15 locations in North America and six locations in Europe and
Asia. The companys two divisions are the custom software division and the hosting
services division. Both divisions are experiencing significant sales growth.
The custom software division creates custom software solutions that account for 75
percent of the total revenue for Alecnet .com, Inc. The hosting services division offers
Microsoft Exchange and Web hosting services for customers around the world. The
company frequently adds 1,000 developers and testers for up to 28 months to work on
specific projects.
Network Description
The custom software division creates highly integrated solutions by using Microsoft SQL
Server. The solutions must be delivered and deployed by using custom installation media.
In the past, Alecnet .com, Inc., purchased SQL Server through Full Package Product
(FPP). This purchasing method no longer meets the companys solution deployment
needs.
The hosting services division has one server farm that contains 500 servers. These servers
run Microsoft Windows Server, Microsoft Exchange Server, Microsoft Operations
Manager Server, Microsoft Systems Management Server, and Microsoft Internet Security

and Acceleration Server. These applications are licensed through the companys current
Select License agreement.
Current Licensing Solution
Alecnet .com, Inc. has no established purchasing procedures. Each location has a
different set of desktop products.
The offices in Europe and in Asia acquire software licenses under Open License and FPP
purchases. The offices do not have Software Assurance for the servers or the desktops.
The offices in North America acquire software licenses through a Select License
agreement that has Software Assurance for the servers.
Business Goals
The companys executive team suspects that the various locations do not keep track of
software purchases and could not prove ownership if the company is audited. The team
wants to standardize all desktops.
Topic 4, Alecnet .com (5 Questio ns)
QUESTION 17
You need to recommend a licensing solution for the internal use of Microsoft software at
Litware, Inc.
Which factor most influences the companys internal licensing solution decision?
A. the number of desktops and servers that the company owns
B. the fluctuation in the total number of users
C. the custom software solution business
D. the geographic locations of the companys employees
E. the increase in sales last year
Answer: B
QUESTION 18
You need to identify the current software acquisition model for Litware, Inc.
Which model should you identify?
A. centralized software decision-making and centralized purchasing
B. centralized software decision-making and decentralized purchasing
C. decentralized software decision-making and centralized purchasing
D. decentralized software decision-making and decentralized purchasing
Answer: D
QUESTION 19
You need to recommend the most appropriate licensing solution for Litware, Inc.
What should you recommend?
A. Choose the Independent Software Vendor (ISV) Royalty Licensing Program for the
custom software solutions. Acquire a Services Provider Licensing Agreement (SPLA) for
hosted products.Acquire an Enterprise Subscription Agreement for the companys internal

use.
B. Acquire Original Equipment Manufacturer (OEM) licenses for the custom software
solutions.Acquire an Enterprise Subscription Agreement for the companys internal use
and for the hosted products.
C. Choose the Independent Software Vendor (ISV) Royalty Licensing Program for the
custom software solutions and for the hosted products.Acquire an Enterprise Agreement
for the companys internal use.
D. Acquire Original Equipment Manufacturer (OEM) licenses for the hosted
products.Acquire a Services Provider Licensing Agreement (SPLA) for the custom
software solutions. Acquire an Enterprise Agreement for the companys internal use.
Answer: A
QUESTION 20
You need to recommend the most appropriate licensing solution for the server farm.
Which solution or solutions should you recommend? (Choose all that apply.)
A. Operations Manager Server, Systems Management Server, and Internet Security and
Acceleration Server should be licensed under the current licensing agreement.
B. All products should be licensed under the current licensing agreement.
C. All products should be licensed through a Services Provider Licensing Agreement
(SPLA).
D. Windows Server and Exchange Server should be licensed through a Services Provider
Licensing Agreement (SPLA).
E. Windows Server and Exchange Server should be licensed through the Independent
Software Vendor (ISV) Royalty Licensing program.
F. Windows Server and Exchange Server should be licensed through an Enterprise
Subscription Agreement.
G. All products should be licensed through an Enterprise Subscription Agreement.
Answer: A,D
QUESTION 21
You need to recommend a more convenient solution for licensing SQL Server for use in
the custom solutions.
What should you recommend?
A. Acquire the SQL Server licenses through an Open License agreement.
B. Acquire the SQL Server licenses through the Independent Software Vendor (ISV)
Royalty Licensing program.
C. Acquire the SQL Server licenses through a Services Provider Licensing Agreement
(SPLA).
D. Require each customer to obtain the SQL Server licenses through the customers own
licensing agreement.
Answer: B

Topic 5, Consolidated Messenger
You are a licensing specialist. Your customer is Consolidated Messenger, a messenger
company.
Company Background
Consolidated Messenger has 120 employees who work in the companys office in
Toronto. The company recently acquired another messenger company that has 35
employees who work in an office in Montreal and five employees who are field sales
representatives.
Consolidated Messenger anticipates a 75 percent increase in sales over the next two
years.
Network Description
The Toronto office of Consolidated Messenger has 120 desktops that run Microsoft
Windows 2000 Professional. One hundred of the desktops run Microsoft Office 2000
Standard and 20 run Office XP Professional. The Toronto office also has a single server,
which runs Windows 2000 Advanced Server.
The Montreal office of the newly acquired company has a single server, which runs
Microsoft Small Business Server 2000. The office also has 35 desktops that run Windows
98 and Office 97. The sales representatives connect to the server remotely by using
Terminal Server.
Current Licensing Solution
Consolidated Messenger acquired licenses through an Open Business agreement. The
Montreal company purchased software through retail channels and OEM.
Business Goals
The IT manager at Consolidated Messenger has the following goals:
Upgrade Windows 2000 Server to Windows Server 2003.
Standardize both offices on the same desktop software.
Deploy Windows Server 2003 at the Montreal office.
Manage and track all software licenses for both companies.
Deploy Microsoft Exchange Server in both offices within two years.
Due to budget constraints, Consolidated Messenger seeks a solution that can help the two
companies stay current without making large software purchases.
Topic 5,Consolidated Messenger (7 Questions)
QUESTION 22
You need to recommend a new licensing solution for Consolidated Messenger.
Which factor has the greatest impact on the need to change?
A. the increase in sales
B. the acquisition of the Montreal company
C. upgrading the server software
D. standardizing the desktop software
Answer: D

QUESTION 23
You need to recommend the most appropriate licensing solution for standardizing the
desktop software.
What should you recommend?
A. Purchase new Full Package Products for the Montreal office. Acquire Software
Assurance for the Toronto office under the current licensing agreement.
B. Acquire Software Assurance under the current licensing agreement to upgrade both
the Montreal and Toronto offices.
C. Initiate a new Select License agreement to cover both offices.
D. Initiate a new Open Value agreement to cover both offices.
E. Initiate a new Open Value Companywide Option agreement to cover both offices.
Answer: E
QUESTION 24
You need to recommend the most appropriate overall licensing program for Consolidated
Messenger.
What should you recommend?
A. Full Package Product
B. Open Value
C. Open Value Companywide Option
D. Open Volume
E. Select License
Answer: C
QUESTION 25
The IT manager will need to view the license agreement and product use rights for all
licenses that will be acquired under the new licensing program.
Where can he view this information?
A. https://eopen.microsoft.com
B. the list of licenses, which he can obtain from Microsoft Licensing, GP
C. http://www.microsoft.com/licensing
D. Microsoft Volume Licensing Services (MVLS) site at https://licensing.microsoft.com
Answer: D
QUESTION 26
You need to recommend the most appropriate software acquisition model for
Consolidated Messenger.
What should you recommend?
A. Software for the server and the desktops in the Toronto office should be acquired by

the Toronto office. All desktop software for the Montreal office should be acquired by
the Montreal office.
B. Software for all of the companys servers and desktops should be acquired by the
Toronto office.
C. Software for the Toronto office should be acquired by the Toronto office. Software for
the Montreal office and for the sales representatives should be acquired by the Montreal
office.
D. Software for the Toronto office should be acquired by the Toronto office. Software for
the Montreal office should be acquired by the Montreal office. The sales representatives
should acquire their software as needed.
Answer: B
QUESTION 27
You need to recommend a payment structure for Consolidated Messenger.
What should you recommend?
A. Pay for licenses monthly, as needed.
B. Pay up front for the initial order. Pay for additional products as needed.
C. Spread payments for the initial order throughout the term of the agreement. Pay for
additional products as needed.
Answer: C
QUESTION 28
You want to recommend Software Assurance to help meet business goals for
Consolidated Messenger.
Which business goal can be met through Software Assurance?
A. standardizing the desktop software and staying current
B. managing and tracking licenses
C. deploying Exchange Server
D. deploying Windows Server 2003
Answer: A
Topic 6, Alecnet Cof fee
You are a licensing specialist. Your customer is Alecnet .com, a small coffee retailer
that specializes in coffee beans from around the world.
Company Background
Alecnet .com was founded on September 4, 2003, and has 35 employees. The companys
main office and 10 retail stores are located in Canada.
Due to budget constraints, Alecnet .com does not have a dedicated IT department and
can upgrade hardware and software only every four years.
Network Description
The main office has five desktops and two servers. One server runs Microsoft Small

Business Server 2003, and the second server runs Microsoft Windows Server 2003,
Standard Edition, with Microsoft Office 2003 Professional Enterprise Edition through
Terminal Server.
Each retail store has a new desktop that connects to the terminal server in the main office.
Current Licensing Solution
Before Terminal Server was deployed, some older versions of Office were acquired
through Full Package Product, and some older versions were preinstalled on desktops
that were purchased one year ago. Some Office licenses were purchased with Software
Assurance through the Open Business program.
Confusion exists as to whether Alecnet .com is properly licensed.
Business Goals
Alecnet .com expects to open a total of 10 additional stores in England and Australia in
the next year.
The company president wants to standardize all desktops on the latest version of Office
Professional, Enterprise Edition; Windows XP Professional; and Windows Server with
Terminal Server enabled.
Topic 6, Alecnet Coffee (8 Question s)
QUESTION 29
You need to recommend the most appropriate software-license acquisition model for
Alecnet .com.
What should you recommend?
A. The main office should acquire all licenses for all locations.
B. The main office and each store should acquire its own OEM server and application
licenses.The main office should purchase Software Assurance.
C. The main office should acquire all server and application licenses for all locations.
Each store should purchase its own hardware with OEM versions of Windows XP
Professional installed.
D. The main office should acquire all server and application licenses for all Canada
locations. Each store in England and Australia should acquire its own licenses.
Answer: C
QUESTION 30
You need to recommend the most appropriate method for upgrading the Office licenses
that were acquired through Full Package Product and OEM.
What should you recommend?
A. Purchase Software Assurance for the OEM licenses.Purchase version upgrades
through a retail channel for the Full Package Product licenses.
B. Purchase version upgrades through a retail channel for both the OEM and Full
Package Product licenses.
C. Purchase a version upgrade through the Open Business program.
D. Purchase a new Office license through the Open Business program.

Answer: D
QUESTION 31
You need to recommend a technology solution to meet Alecnet .coms expected growth.
What should you recommend?
A. Add one additional server running Windows Server 2003, Datacenter Edition, at the
main office.
B. Replace Small Business Server 2003 with Windows Server 2003.
C. Add one additional terminal server at the main office.
D. Move from using Terminal Server to having all software installed on the local
desktops.
Answer: B
QUESTION 32
You need to recommend the correct licenses for Alecnet .coms Terminal Server
solution.
Which license or licenses are required? (Choose all that apply.)
A. Windows Server license
B. Windows Server client access licenses (CALs)
C. Windows Terminal Server license
D. Terminal Server client access licenses (CALs)
E. Windows XP Professional license
F. Windows Terminal Server External Connector
Answer: A,B,D
QUESTION 33
You need to recommend the appropriate tool or tools for managing Alecnet .coms
Microsoft software licenses.
What should you recommend?
A. https://eopen.microsoft.com for Open Business purchases, and a personal tracking
system for retail and OEM license purchases
B. Microsoft Volume Licensing Services (MVLS) at https://licensing.microsoft.com for
Software Assurance and software license purchases
C. https://eopen.microsoft.com for Software Assurance and software license purchases
D. https://www.explore.ms for Software Assurance purchases and
https://eopen.microsoft.com for software license purchases
Answer: A

QUESTION 34
You need to recommend the most appropriate client access licensing (CAL) solution for
Terminal Server.
What should you recommend?
A. one Terminal Server User Client Access License (CAL) per user that is able to access
the Terminal Server
B. one Terminal Server User Client Access License (CAL) per user that is not using a
device running Windows 2000 Professional or Windows XP Professional
C. one Terminal Server Device Client Access License (CAL) per device that is able to
access the terminal server
D. one Terminal Server Device Client Access License (CAL) per device that is not
running Windows 2000 Professional or Windows XP Professional
Answer: C