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QUESTION 1
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
company has grown through acquisition for several years. The company does not use a
common method for software license procurement. Departments are allowed to use
different and informal procurement methods. You need to identify a benefit of using a
common, unified software procurement policy that conforms to good practice. Which
benefit should you identify?
A. A unified software procurement policy will keep software current by using patches
and service releases.
B. A unified software procurement policy will prevent users from obtaining software
illegally.
C. A unified software procurement policy will ensure security, compatibility, and the best
use of resources.
D. A unified software procurement policy will prevent virus infections.
Answer: C
QUESTION 2
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
conducting a full SAM review and program, which includes a review of the companys
SAM policies and procedures. You need to find out how procedures are implemented in
the company. You need to use the method that provides the most reliable results. Which
method should you use?
A. Observe the behavior of employees in the information technology (IT) department.
B. Observe the behavior of employees in the purchasing department.
C. Conduct interviews that involve employees in all relevant departments.
D. Interview key managers about the implementation of policies and procedures.
Answer: C
QUESTION 3
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
company network contains 1,000 desktops and 120 servers. You discover license
overages and shortages. The customer plans to migrate from Microsoft Windows 2000 to
Windows XP and from Microsoft Office 2000 to Office 2003 in the next six months. You
need to explain to the customer why an Enterprise Agreement is the most appropriate
licensing solution. Which reason should you use?
A. An Enterprise Agreement is the best license management solution, because the
customer is compliant as soon as the software is installed under this agreement.
B. An Enterprise Agreement offers standardization and no requirement to purchase
relevant licenses during the agreement period, as well as a payment plan that includes a
fixed price for every desktop.

C. An Enterprise Agreement offers a simpler purchasing model, because the customer
can install unlimited copies of any Microsoft software products.
D. Under an Enterprise Agreement, the customer needs to purchase only 95 percent of
the relevant licenses.
Answer: B
QUESTION 4
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
company network contains 250 desktops and 20 servers. You conducted a full SAM
review and implemented a program, which is now in place. The customer wants to
migrate from an earlier version of Microsoft Office to the version before the current
version. Nearly all 250 desktops are affected. The customers reseller made a good offer
for System Builder licenses for the current version of Office. You need to explain to the
customer why purchasing System Builder licenses is not a good choice. Which reason
should you use?
A. System Builder licenses are more expensive than volume licenses.
B. System Builder licenses cannot be upgraded.
C. The customer is not qualified as a system builder.
D. The customer must purchase System Builder licenses before the software can be
installed.
Answer: C
QUESTION 5
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
company divests one of its operating units. Under the divestiture agreement, the
operating unit retains its computer equipment and software applications. You review the
relevant portion of the license agreement as shown in the exhibit.
You need identify the rights that are granted to the original entity by a perpetual
agreement so that you can ensure that the company's software license compliance is
maintained. Which right should you identify?
A. the right to install the original product on a computer after upgrade rights are
purchased for another computer
B. the right to use the product on more than one computer, as long as the user has only
one open copy at a time
C. the right to use the product without a time limit, as long as the provisions of the
license agreement are followed
D. the right to use the product on multiple computers simultaneously

Answer: C
QUESTION 6
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
company has a written policy that permits employees to use and install only authorized
software. You need to find out whether employees follow the written policy in practice.
What should you do?
A. Interview the companys internal auditors. Ask to see their findings about adherence to
SAM policies and procedures.
B. Ask the companys independent auditors to give you a quarterly report about adherence
to SAM policies and procedures.
C. Interview a random sample of employees. Ask them what they do when they want or
need software.
D. Ask the information technology (IT) department what they do when they receive a
request for software.
Answer: C
QUESTION 7
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
conducting software and license inventories. The customer did not buy client access
licenses (CALs) for Microsoft Exchange Server and Microsoft Windows Server. You
need to create a management report that recommends an appropriate way to prevent
future licensing shortages. What should you recommend?
A. The customer should select a scan tool that can create management reports.
B. The customer should hire legal staff to validate license documentation.
C. The customer should never trust resellers. Whenever possible, he should contact you
as the reliable source of information.
D. The customer should review relevant licensing information and the use of CALs when
using a server.
Answer: D
QUESTION 8
You are a Software Asset Management (SAM) consultant for Alecnet .com. The scan
tool you use provides in-depth version information, including version numbers for the
product, version numbers for the file, and the edition of the product. You need to identify
the scanned version information that is important to track for the purposes of SAM.
Which information should you identify?
A. all provided version numbers
B. only the first and second version numbers for the product
C. the file version numbers and the edition

D. the edition and the product version information
Answer: D
QUESTION 9
You are a Software Asset Management (SAM) consultant for Alecnet .com. An audit
reveals that more software is installed than the licenses and proofs of purchase authorize.
You need to recommend a reliable method of organizing licenses and other
documentation. Which method should you recommend?
A. Maintain a locked closet or room where original packaging, manuals, and media are
archived.
B. Designate an area in each department, and assign an employee the responsibility for
maintaining the area. Allow free and open access to the area.
C. Store license agreements and media in a controlled access area. Include a system of
summarizing the contents for easy reference and retrieval. Also include notations about
special provisions.
D. Require employees to keep manuals, original media, and other documentation locked
in a secure location. Do not allow anyone else to use the documentation.
Answer: C
QUESTION 10
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
conducting a full SAM review and program, which includes a review of the SAM
policies and procedures. The customer agrees to the review and gives you all the
available policies and procedures. You need to ensure that the policies and procedures are
correct, complete, and implemented. Which action or actions should you perform?
(Choose all that apply.)
A. Analyze the policies and procedures for purchasing, deployment, usage, and
documentation for incomplete and missing elements.
B. Find out if a site-metering and license-monitoring system is installed at the customers
location.
C. Observe employee work habits to find out how processes and procedures are
implemented.
D. Interview employees to find out how processes and procedures are implemented.
Answer: A,C,D
QUESTION 11
You are a Software Asset Management (SAM) consultant for Alecnet .com. You initiate
a SAM review and project for your customer. The SAM project sponsor does not have
support for the project from all management levels in the company. You need to ensure
that the organization is committed to using good SAM practices. You need to identify the
most reasonable indicator that SAM is taken seriously in the organization. Which

indicator should you identify?
A. The installation of nonstandard software is forbidden.
B. The software policy is signed off by a senior manager, preferably at board level.
C. Users are allowed to configure their own desktops.
D. There are posters in every office that warn of the penalties of software piracy.
Answer: B
QUESTION 12
You are a Software Asset Management (SAM) consultant for Alecnet .com. During an
audit of software license compliance, an employee reports that he has information that he
wants to give you. However, he wants to be assured of confidentiality. You need to
advise the employee how to proceed. What should you do?
A. Refer the employee to his union representative.
B. Refer the employee to senior management.
C. Refer the employee to legal counsel.
D. Refer the employee to the companys whistle-blower hotline or to the policy that
explains whistle-blower protection.
Answer: D
QUESTION 13
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
sorting the number of subscriptions from the number of licenses. You are comparing the
number of subscriptions to the number of installed software copies. You review the
relevant portion of the license agreement as shown in the exhibit.
You need to identify the difference between a subscription license and a perpetual
license. Which difference should you identify?
A. A subscription license allows the right to run the software during the term of the
enrollment. A perpetual license does not have a fixed term.
B. A subscription license allows the right to run the software for as long as the fees are
paid. A perpetual license is valid until the next upgrade.
C. A subscription license allows the right to run the software on a server or by using the

Web. A perpetual license applies to boxed software only.
D. A subscription license allows the right to run the software for one year. A perpetual
license is valid for three years.
Answer: A
QUESTION 14
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
customer wants to know if she can purchase System Builder licenses of the current
version of Microsoft Office Professional and use Microsoft Office 97 Professional
afterwards. She can no longer purchase Office 97 Professional because the product is out
of stock. You need to recommend which action the customer should take. Which action
should you recommend?
A. Purchase used licenses of Office 97 Professional by using an online auction.
B. Purchase current Office Professional versions, and use the previous versions, no
matter which license type they are.
C. Purchase volume licenses, because System Builder licenses do not provide downgrade
rights.
D. Upgrade to the current version of Office.
Answer: C
QUESTION 15
You are a Software Asset Management (SAM) consultant for Alecnet .com. Several
employees left the company and retained copies of licensed software on their portable
computers. You need to ensure that employees remove the software from their home
computers or portable computers when they leave the company. Which method should
you use?
A. Accompany the employee to his or her home to retrieve the company property. Wait
outside until he or she gives you the media, packaging, manuals, and other
documentation.
B. Offer to go the employees home to retrieve the software. If the employee refuses, go
unannounced, and insist on retrieving the software.
C. After 10 days, send the former employee a certified letter that explains that software
that he or she took home must be returned to avoid legal action.
D. Include in every exit interview an agreement that states that the employee must return
all company property, including software that was loaned for home use.
Answer: D
QUESTION 16
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
conducting software and license inventories. You discover that the customer uses three or
more different versions of an application. However, she has licenses for only the latest

version. You need to create a management report that recommends an appropriate way to
resolve this problem. What should you recommend?
A. standardization on the version that is preferred by most employees
B. standardization on the most commonly used version
C. standardization on the most recent version
D. compliance with budgetary goals
Answer: C
QUESTION 17
You are a Software Asset Management (SAM) consultant for a large enterprise. You
discover several license overages and a 5 percent license shortage. The company
currently does not purchase volume licenses. You need to recommend the most
appropriate action for the customer. Which action should you recommend?
A. Keep the status quo, because a 5 percent license gap is permitted.
B. Purchase Open License agreements, because the customer needs to close the
compliance gap immediately, and a central purchase would take too long.
C. Purchase System Builder products for future needs, because this alternative is the best
for budgeting purposes.
D. Centrally purchase Select License agreements from the parent company, if the parent
company is affiliated and entitled.
Answer: D
QUESTION 18
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
conducting a full SAM review and program at the customers location. You learn about
the customers organization and environment. You prepare to describe the features,
approach, and objectives of SAM to the customer. You need to ensure that the customer
understands the features, approach, and objectives of SAM. Which result or results are
most important? (Choose all that apply.)
A. The customer will be prepared to provide the assets and information that are needed.
B. The customer will be more supportive if he understands what you are going to do.
C. The customer will not suspect that he is a possible subject in an investigation of
license misuse and product piracy.
D. The customer will be better able to contribute to the SAM process if he understands
his role.
Answer: A
QUESTION 19
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
customer wants to conduct a scan by using a deployment tool that is not designed for

software inventories. You need to explain to the customer why he should purchase a
separate scan tool for SAM. Which two reasons should you use? (Each correct answer
presents part of the solution. Choose two.)
A. A specialized SAM scan tool enhances the functionality of the existing deployment
tool.
B. The deployment tool does not provide information on versions, patches, and service
releases.
C. A specialized SAM scan tool reduces the need for ongoing, labor-intensive reviews.
D. The deployment tool reports only on software from its own publisher.
Answer: A,C
QUESTION 20
You are a Software Asset Management (SAM) consultant for Alecnet .com. Employees
are not aware of SAM policies and procedures. You need to recommend a reliable
method to ensure that every employee understands and complies with SAM policies and
procedures. Which method or methods should you recommend? (Choose all that apply.)
A. Report violators to the publisher of the software.
B. Report violators to the Business Software Alliance (BSA).
C. Request a signed agreement on SAM policies and procedures from every employee.
D. Set up specialized SAM training for employees.
Answer: C,D
QUESTION 21
You are a Software Asset Management (SAM) consultant for Alecnet .com. You review
all the licenses that your customer can find. You compile an extensive list of licenses and
grants. The data is entered into the SAM inventory software. You discover that the
company is under licensed for some titles and is over licensed for other titles. You need
to identify the number of licenses that need to be purchased. Which method should you
use?
A. Take an average of the over-licensed and under-licensed titles, and decide if there is
reasonable compliance.
B. Calculate the probability of getting caught by an external audit, and decide if it is
worth the risk.
C. Survey employees to find out if they actually use the copy of the software that is
installed. Purchase licenses for employees who use the software, and remove the software
from computers on which employees do not use the title.
D. Split the components of bundled products, and find out if there are enough licenses for
all users. Purchase enough copies of each software application to satisfy the license
count.
Answer: C

QUESTION 22
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
comparing the number of installations of software titles on computers to the number of
installations that the license agreement allows. An affiliate company renews the
subscription for the upcoming year. You review the relevant portion of the license
agreement as shown in the exhibit.
You need to identify the most appropriate description of the affiliate company's licenses
so that you can find out how many legitimate rights the parent company is granted.
Which description should you identify?
A. The affiliate company owns the licenses that it uses, so the affiliate companys licenses
are no longer available to the parent company.
B. The right to run any product is permanent for the affiliate company.
C. The affiliate company can sublicense copies from the parent company.
D. The number of licenses that the affiliate company uses reverts back to the parent
company that holds the original subscription agreement, as long as the affiliate company
orders Microsoft License & Software Assurance (L&SA) for the products.
Answer: D
QUESTION 23
You are a Software Asset Management (SAM) consultant for Alecnet .com. You
discover that some employees installed privately duplicated software on their work
computers. The customer suspects that employees do not understand the importance of
using legal software. You need to advise managers how to inform employees about the
legal aspects of misusing software. Which statement or statements should you use?
(Choose all that apply.)
A. Although software copyright infringement is illegal, offenders are rarely prosecuted.

B. When software is purchased, the buyer acquires the property of the software.
C. Managers and employees are legally responsible for the use of software in their
companies.
D. In most countries, software is protected by intellectual property law and by copyright
law.
Answer: C,D
QUESTION 24
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
analyzing software and license inventories. You need to consolidate and complete a
license purchase history before you print a license discrepancy report. Why should you
complete a license purchase history first?
A. The license discrepancy report will not show correct license type information.
B. The license purchase history will ensure that the license discrepancy report accounts
for the full upgrade path of the licenses.
C. The license discrepancy report will not include information about Update versions,
Software Assurance, and Upgrade Advantage.
D. The license purchase history will ensure that the license discrepancy report accounts
for the price of the upgrade versions of licenses.
Answer: B
QUESTION 25
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
customer needs to upgrade several computers from Microsoft Office 95 to Office 2003.
The customer is unsure which upgrade options are available. You need to recommend an
upgrade option for the customer. Which option should you recommend?
A. Purchase a new license of Office 2003, because Office 95 is not a qualifying product
for Office 2003 Version Upgrade.
B. Purchase an Office 2003 Version Upgrade, and use Office 95 as the qualifying
upgrade product.
C. Purchase Office 2003 Version Upgrade and Software Assurance.
D. Purchase Office 2000 Version Upgrade and Software Assurance.
Answer: A
QUESTION 26
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
company has a Select 5 License agreement. The customer purchased Microsoft Office
2000 Professional but uses Office 97 Standard. You need to explain to the customer why
this downgrade is permitted. Which reason should you use?
A. The Product Use Rights (PURs) of the Select 5 License agreement and the exception

installation information give customers the right to downgrade to older versions and to
install components of a version in order to use an older version or product.
B. The downgrade is permitted by a special agreement between the customer and
Microsoft.
C. The End-User License Agreements (EULAs) of Office 2000 Professional give
customers the right to downgrade to previous versions and to install components of a
version in order to use a minor version or product.
D. Downgrades are permitted so that customers can always purchase new versions of
Microsoft software and can downgrade to previous versions of products.
Answer: A
QUESTION 27
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
company is divided into five subsidiaries. Each subsidiary purchases software separately.
The purchasing process is not well organized. All subsidiaries purchase software on
demand. You need to review and centralize the customers software purchasing process.
Which action or actions should you perform? (Choose all that apply.)
A. Obtain an overview of the purchasing behavior of all subsidiaries.
B. Analyze how demand is assessed.
C. Revisit the purchasing process regularly.
D. Identify the dependencies of the purchasing process.
Answer: A,B,C,D
QUESTION 28
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
company's software procurement is conducted manually by using a paper-based request
process. The process is slow, and paperwork is often misplaced. You need to recommend
a feature of a SAM tool that will enable the company to reduce software procurement
costs. Which feature should you recommend?
A. detection of unauthorized software and automatic delivery of discrepancy reports to
management
B. prevention of software installation without a license
C. detection of software that is not approved by line managers
D. integration of software license shortfall reports with current line-of-business
applications
Answer: D
QUESTION 29
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
conducting a full SAM review and program. You need to identify the product
information that should be stored in the license inventory database to match the scan with

the purchase data. Which information should you identify?
A. the program name and edition, the version, the publisher, the language, and the
platform
B. the purchased service pack and the patch state
C. the program name, the publisher, the last four version numbers for the file, the last
four version numbers for the edition, the language, the file size, the file name, the file
creation date, and the platform
D. the purchased media form
Answer: A
QUESTION 30
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
conducting a SAM review. You need to analyze the effectiveness of the processes and
controls for software license compliance. Which method should you use?
A. Evaluate the information technology (IT) department records. Count the number of
original media and manuals in the inventory.
B. Evaluate the software inventory reports over time. Count the number of instances in
which fewer copies of software applications are in use than are licensed.
C. Evaluate the software inventory reports over time. Count the number of instances in
which more copies of software applications are in use than are licensed.
D. Evaluate human resources (HR) department records. Count the number of employees
who were dismissed from the company for violating the SAM policies.
Answer: C
QUESTION 31
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
conducting a software inventory and audit. You need to include company servers in the
inventory. You need to identify which types of computer are exempt from the automatic
scan, but should be included manually in the software inventory. Which types of
computer should you identify?
A. servers that are used for dedicated line-of-business applications
B. communication servers
C. e-mail servers, terminal servers, and file servers
D. network servers
Answer: A
QUESTION 32
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
comparing the number of installations of software titles on computers to the number of
installations that are allowed by the license agreement. You review the relevant portion

of the license agreement as shown in the exhibit.
You need to identify which versions of software the company can run. Which versions
should you identify?
A. The company can run only the latest version of the server software.
B. The company can run any software versions that are specified in the Core User Client
Access License (CAL) on any computer.
C. The company has perpetual licenses for the latest version or for any previous version
that is specified in the Core User Client Access License (CAL).
D. The company can run any version of any of the publishers products on any computer.
Answer: C
QUESTION 33
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
customer decides to ignore installed software and licenses that are not on the list of
approved software. You need to create a license inventory. You need to convince the
customer that the company should not ignore installed software and licenses that are not
on the list of approved software. What should you do?
A. Try to convince the customer that most often it is a bad idea to ignore licenses. If he
does not change his mind, report the company to the Business Software Alliance (BSA).
B. Try to convince the customer that most often it is a bad idea to ignore licenses. Enter
all licenses even if they are not on this list.
C. Try to convince the customer that most often it is a bad idea to ignore licenses. If he
does not change his mind, give him a risk-management justification that is based on the
slim chance of discovery during an audit.
D. Try to convince the customer that most often it is a bad idea to ignore licenses. If he
does not change his mind, report the company to the software publisher.
Answer: B
QUESTION 34
You are a Software Asset Management (SAM) consultant for Alecnet .com. You are
completing software and license inventories. You need to ensure that each entry of the
license inventory automatically matches entries in the software inventory so that no

additional work is required to obtain a match. What are two possible ways to achieve this
goal? (Each correct answer presents a complete solution. Choose two.)
A. Ensure that the scan tool provides a software catalog or aliases that exactly match the
names of installed copies and purchased licenses.
B. Where the license name contains license-type information, such as Update, remove the
information to facilitate a match.
C. Ensure that the names from the software that is scanned on desktops and servers
exactly match the names in the license inventory.
D. Ensure that the name of every software entry contains license types, such as Update or
Original Equipment Manufacturer (OEM), to meet the requirements of a match.
Answer: A,C
QUESTION 35
You are a Software Asset Management (SAM) consultant for Alecnet .com. During a
software inventory, you find a number of unauthorized titles on company computers. As
a result, the company decides to convene a standards committee to decide whether these
titles should be included on the authorized software list. The standards committee is
composed of representatives from the finance, information technology (IT), and human
resources (HR) departments. The standards committee is led by the SAM manager. You
need to recommend how the company should proceed. What should you recommend?
A. Advise the company to ask the SAM manager to produce the list of titles that were not
authorized. The SAM manager should obtain information about which employees use the
titles and why they do not use other titles that are already authorized. Then, the SAM
manager should present the findings to the standards committee for a decision about
whether to adopt the titles for authorized use.
B. Advise the company not to use the standards committee, because it takes too long.
Recommend that the company is best served by making a quick decision without using
input from employees who prefer to use the software that fits their needs. Assign
someone to review the list and make a unilateral decision about each title.
C. Advise the company to direct the IT department to place a strict interpretation on the
policy about standardization and to immediately delete all copies of unauthorized
software.
D. Advise the company to issue a blanket exception to policy to include on the
authorized software list all titles that are found on company computers.
Answer: A
QUESTION 36
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
company needs to be able to produce receipts and licenses that show the legal proof of
ownership and the right to use the software. You need to ensure that the company
maintains effective SAM records. Which method should you use?

A. Document the purchase information, software title, and license information in a
Microsoft Excel spreadsheet.
B. Lock all license agreements, original media, and manuals in a secure location.
C. Audit the financial records and the license agreements to find out if there is an audit
trail from the original purchase through the upgrades to the present day.
D. Maintain a library of software titles, media, and manuals.
Answer: C
QUESTION 37
You are a Software Asset Management (SAM) consultant for Alecnet .com. The
customer defines a set of licensed software that he wants to scan. You need to explain
why a reliable and complete software inventory should be created. Which reason should
you use?
A. Scanning a prescriptive list of software is not possible, because the scan tool does not
work this way.
B. Scanning a prescriptive list of software is discouraged, because software that is not on
the list could be installed anywhere in the company.
C. Scanning a prescriptive list of software is acceptable only if company policy forbids
the installation and use of software that is not on the list.
D. Scanning a prescriptive list of software is acceptable only if the company distributes
software by imaging. In addition, the company must strictly control the images, and all
software in the images must be on the list.
Answer: B